Welcome to Our Service Department

At Orrin B. Hayes, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. Once you've browsed our auto repair coupons online, visit our experienced technicians at our state-of-the-art service department and save on quality Mercedes-Benz auto service today!

Our task is to deliver the best: the highest quality service in the industry, from the information we provide to the personalized care you receive at our dealerships. And with Premier Express, we now offer on-the-spot maintenance service in about an hour or less, no appointment necessary.

With Genuine Mercedes-Benz Parts, the quality craftsmanship goes into our parts the same way in which goes into our vehicles. Genuine Mercedes-Benz parts are engineered specifically for your vehicle to maximize longevity, safety and performance. Our Certified Technicians have a distinct advantage when it comes to thorough inspection and accurate assessment of a Mercedes-Benz. By only working on vehicles like yours, they have a better understanding of just what it takes to keep it running at peak performance.

All of our efforts when it comes to service are done with one thing in mind: to give you greater confidence and peace of mind behind the wheel. It's what you deserve as a Mercedes-Benz owner, and what you should expect when you put your trust in us.

Dealership Amenities:

  • Pick Up and Delivery
  • Loaner Vehicles
  • Snacks and Refreshments
  • Customer Lounge with Wi-fi
  • Knowledgeable Service Advisors
  • Factory-Trained Technicians
  • Mercedes-Benz Genuine Parts

 
Our team at Orrin B. Hayes, wants our customers to know about the many advantages of using the Mercedes me app. The Mercedes me app is the best resource for Mercedes-Benz owners and your gateway to everything you could ever ask for when it comes to owning one of these vehicles. You will experience complete peace of mind when using this app, from knowing exactly when your Mercedes-Benz is due for a maintenance appointment to finding out the answer to any question you may have about your vehicle right on your smart device. We are excited about the Mercedes me app because it can provide supreme convenience for our customers. Using the Mercedes me app allows you to:

 
  • Browse various manuals, how-to-videos or even connect with a Product Concierge to learn all about the various workings of your Mercedes-Benz.
  • Schedule service appointments so that our factory-trained technicians can keep your vehicle in its best shape. You even can reach out to the nearest Mercedes-Benz Collision Center if you happen to get into an accident.
  • Connect to your Mercedes-Benz via Google Home and Amazon Alexa.
  • Remotely lock, unlock or start your Mercedes-Benz, along with tracking your vehicle.
  • Have a direct connection to Mercedes-Benz Financial Services, so that you always stay current with your automotive finances.
Thanks to the Mercedes me app, luxury and efficiency are available right at your fingertips. Be sure to contact our team for more information and download the app today!

Contact

Orrin B. Hayes, Inc.

543 West Michigan Ave
Directions Kalamazoo, MI 49007

  • Sales: 269 345 0167
  • Service: 269 349 0219
  • Parts: 269 349 0219

Hours

  • Monday 7:30am - 5:30pm
  • Tuesday 7:30am - 5:30pm
  • Wednesday 7:30am - 8:00pm
  • Thursday 7:30am - 5:30pm
  • Friday 7:30am - 5:30pm
  • Saturday Closed
  • Sunday Closed